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Privacy policy 

 

🧼 Privacy Policy for [Your Cleaning Business Name]

Effective Date: [Insert Date]

1. Introduction

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you engage with our cleaning services.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, phone number, email, payment details.

  • Service Details: Type of cleaning requested, property access instructions, scheduling preferences.

  • Website Data: IP address, browser type, pages visited, and cookies (if applicable).

3. How We Use Your Information

We use your information to:

  • Provide and manage cleaning services

  • Communicate with you about appointments, promotions, or updates

  • Process payments and send invoices

  • Improve our services and customer experience

4. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Trusted third-party service providers (e.g., payment processors)

  • Legal authorities if required by law

  • Employees or contractors strictly for service delivery

5. Data Security

We implement reasonable safeguards to protect your data from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You may:

  • Request access to your personal data

  • Ask for corrections or deletions

  • Opt out of marketing communications

7. Cookies and Tracking (if applicable)

Our website may use cookies to enhance user experience. You can adjust your browser settings to refuse cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.

9. Contact Us

If you have questions or concerns about this policy, please contact us at: 📧 [tashascott87.ts@gmail.com] 📞 [612-817-7895]

Accessibility Statement

🧼 Accessibility Statement

[Your Business Name] is committed to ensuring digital and physical accessibility for all customers, including individuals with disabilities. We strive to provide inclusive cleaning services and a welcoming experience for everyone.

🌐 Website Accessibility

We are actively working to ensure our website is accessible and user-friendly for people of all abilities. Our goal is to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you encounter any issues accessing content or navigating our site, please contact us so we can assist you.

🧹 Service Accessibility

We offer flexible cleaning solutions tailored to meet the needs of all clients, including:

  • Accommodations for individuals with mobility challenges

  • Use of non-toxic, hypoallergenic cleaning products upon request

  • Clear communication and scheduling options for clients with sensory or cognitive disabilities

📞 Contact Us

If you need assistance, have questions about our accessibility features, or would like to request accommodations, please reach out:

We welcome feedback and are committed to continuous improvement to ensure our services are accessible to everyone.

🧼 Cleaning Business Terms and Conditions Template

 

1. Services Provided

  • We offer residential and/or commercial cleaning services as outlined in the service agreement.

  • Specific tasks, frequency, and duration of services will be agreed upon prior to commencement.
     

2. Pricing and Payment

  • All prices are quoted based on the scope of work and may vary depending on property size, condition, and frequency.

  • Payment is due upon completion of service unless otherwise agreed in writing.

  • Late payments may incur a fee of [insert amount or percentage].
     

3.Cancellations and Rescheduling

  • Clients must provide at least 24 hours’ notice to cancel or reschedule a service.

  • Cancellations made with less than 24 hours’ notice may incur a cancellation fee of [insert amount].

  • We reserve the right to reschedule services due to unforeseen circumstances (e.g., weather, staff illness).
     

4. Access to Property

  • Clients must ensure access to the property at the scheduled time.

  • If access is not provided, a missed appointment fee may apply.
     

5. Satisfaction Guarantee

  • If you are not satisfied with the service, please notify us within 24 hours.

  • We will make reasonable efforts to address and resolve any concerns.
     

6. Liability and Insurance

  • We are insured for public liability and employee coverage.

  • We are not liable for pre-existing damage or wear and tear.

  • Clients must secure valuables and fragile items prior to service.
     

7. Health and Safety

  • We follow industry-standard health and safety protocols.

  • Clients must inform us of any hazardous conditions or materials on the premises.

8. Confidentiality

  • All client information is kept confidential and used only for service delivery and communication.

Refund Policy
🧼 Cleaning Business Refund Policy

Effective Date: [Insert Date] Applies to: All residential and commercial cleaning services provided by [Tidy Neat N Sparkling]

✅ Satisfaction Guarantee

We strive to deliver exceptional cleaning services. If you're not satisfied with the results, please notify us within 24 hours of service completion. We will:

  • Return to re-clean the affected area at no additional cost

  • If you're still unsatisfied after the re-clean, a partial or full refund may be issued based on the situation

💸 Refund Eligibility

Refunds may be considered under the following conditions:

  • Service was not performed as agreed (e.g., missed areas, incomplete tasks)

  • Damage caused by our staff during cleaning (must be reported within 48 hours)

  • Cancellation with proper notice (see below)

🚫 Non-Refundable Situations

Refunds will not be issued for:

  • Dissatisfaction due to unrealistic expectations (e.g., permanent stains, wear and tear)

  • Services performed more than 24 hours ago without prior complaint

  • Cancellations made less than 24 hours before scheduled service

📅 Cancellations & Rescheduling

  • Cancel or reschedule at least 24 hours in advance to avoid fees

  • Late cancellations may incur a 50% charge of the service fee

  • No-shows or lockouts (unable to access property) may be charged 100%

💬 How to Request a Refund

To request a refund or re-clean:

  1. Contact us at [612-817-7895] or [tashascott87.ts@gmail.com]

  2. Include your name, service date, and reason for the request

  3. Allow up to 5 business days for review and resolution

tashascott87.ts@gmail.com

612-817-7895

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